Vala Afshar is the Chief Customer Officer for Enterasys Networks, responsible for worldwide customer service and suppport operations.
An award-winning inventor of social technologies and customer services operations, Afshar is considered a pioneer in cloud computing, social collaboration, business intelligence and customer relationship management (CRM). Afshar’s teams have been recognized numerous times for their customer satisfaction, net promoter score, and service innovation achievements.
Enterasys’ customer service and support is universally recognized as true company differentiation. Afshar is also the author of “The Pursuit of Social Business Excellence”, a new book that will be published in September of 2012.
Vala Afshar
Vala Afshar is the Chief Customer Officer for Enterasys Networks, responsible for worldwide customer service and suppport operations.
An award-winning inventor of social technologies and customer services operations, Afshar is considered a pioneer in cloud computing, social collaboration, business intelligence and customer relationship management (CRM). Afshar’s teams have been recognized numerous times for their customer satisfaction, net promoter score, and service innovation achievements.
Enterasys’ customer service and support is universally recognized as true company differentiation.Afshar is also the author of “The Pursuit of Social Business Excellence”, a new book that will be published in September of 2012.